DELL Suggests

The quickest and easiest method to determine your product model and obtain customized help is usually to enable the Dell Help web-site detect your product or service or to enter your product’s Company Tag. Or, when you want, it is possible to choose your products from a checklist. This third selection supplies typical assist info based mostly on your own merchandise product rather than your person computer’s specs and abilities.

Methods to find your product model

• Look for the product label on your computer.
• Open the Dell SupportAssist application for Windows.
• Open the Windows System Information window.
• Access your system BIOS.

Method 1: Look for the product label on your computer.

For most computers, you can find the product model number on a label or sticker located on the outside of the case.

Laptops and tablets

The label may be located on or near the:

• botton cover, base or back of the product
• battery compartment
• screen, keyboard trim, or palm rest

Desktops and all-in-ones

The label may be located on the:

• back, top, or side of the tower case
• lower back of the all-in-one case or stand

Method 2: Open the Dell SupportAssist application for Windows.

SupportAssist is a Dell application that comes installed on your computer. It uses updates and proactive resolution features to help identify and prevent issues. When you open the application, your product model is displayed.

To find your product model using SupportAssist

Windows 10

1. In the Search Box, type SupportAssist.
2. Select SupportAssist in the search results to open the application. If SupportAssist is not listed in the search results, it means the application is not installed on your computer. For more information on how to download and install SupportAssist, see the SupportAssist for PCs and tablets page.
3. Your product model is displayed on the main screen of the application.

Windows 8(8.1)

1. Swipe in from the right edge of the screen or move the cursor to the upper right corner of the screen until the Charms Bar appears.
2. Select Search.
3. In the Search Box, type SupportAssist.
4. Touch or click SupportAssist in the search results to open the application. If SupportAssist is not listed in the search results, it means the application is not installed on your computer. For more information on how to download and install SupportAssist, see the SupportAssist for PCs and tablets page.
5. Your product model is displayed on the main screen of the application.

Windows 7

1. Click the Start button, and then type SupportAssist in the search box.
2. In the list of search results, under Programs, click SupportAssist to open it. If SupportAssist is not listed in the search results, it means the application is not installed on your computer. For more information on how to download and install SupportAssist, see the SupportAssist for PCs and tablets page.
3. Your product model is displayed on the main screen of the application.

Method 3: Open the Windows System Information window.

Windows System Information (also known as msinfo32) shows a system summary menu with details such as your model, manufacturer, and operating system version.

To find your product model using Windows System Information

Windows 10

1. In the Search Box, type System.
2. In the list of search results, under settings, select System.
3. Look for Model: in the System section.

Windows 8(8.1)

1. Swipe in from the right edge of the screen, and then tap Search (If you’re using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search).
2. Type msinfo32 in the search box.
3. In the list of search results, tap or click msinfo32 to open the System Information window.
4. Look for Model: in the System section.

Windows 7 and Windows Vista

1. Click the Start button, and then type System Information in the search box.
2. In the list of search results, under Programs, click System Information to open the System Information window.
3. Look for Model: in the System section.

Windows XP

1. Click the Start button.
2. Right-click My Computer.
3. Click Properties.
4. Look for Model: in the System section.

Method 4: Access your system BIOS.

BIOS stands for “basic input/output system.” When you turn on your computer, this software runs first to check that your hardware is working and then allows Windows to start. You can access the BIOS to find information on your computer and its hardware without using Windows.

To find your product model using the BIOS.

1. Turn on your computer.
2. As soon as you see the Dell logo screen, press the F2 key once a second to access the BIOS. If Windows starts, then you will need to restart your computer after start up is complete and try again.
3. On the BIOS menu, you will find the product model in the menu title or listed under System Name.